As international market leaders in digital cinema projection, Christie Digital Systems have watched sales soar with the boom in 3D technology. So when the company saw a chance to expand, they turned to their long-standing logistics partners.
“After 15 years, Maltacourt understand what we need,” explains Andy Tunley, Christie’s Operations Director for the EMEA region. “They’re so adaptable; they feel like part of our organisation – that’s why we didn’t really need to think about our next move.”
With business booming, Christie needed to expand. But they just didn’t have the room. “We were considering selling up and buying some bigger premises. But as our relationship with Maltacourt is so strong, their proposal felt like the best idea for everyone,” Andy recalls.
Maltacourt offered to provide a managed service contract from their London Heathrow warehouse, handling all of Christie’s UK arrivals with full storage, inventory management, pick and pack and re-delivery throughout UK and rest of EMEA region. “It makes sense for the goods coming off the shelves to be in the hands of the people who will be delivering them,” says Andy. It’s a fully integrated service, as Maltacourt CEO Matt Beech explains.
“We’ve dedicated warehouse space and an operations team to look after Christie’s needs. We use their systems and procedures, too. It’s not surprising they see us as an extension of their business – the lines definitely overlap.”
Because of this level of trust, Christie are experiencing benefits beyond cost and efficiency savings. “By taking on all our warehousing needs, Maltacourt made it possible for us to focus on business development and growth,” reveals Andy. “We had the room to install a state-of-the-art demonstration suite, along with technical stock storage and service facilities.”
Maltacourt continue to support Christie at all levels, just recently taking on the responsibility for the company’s bonded goods. “It frees up millions of pound for them,” explains Matt. “That’s money they can invest in winning and growing their business even further.”
But then, after working together for nearly 20 years, Andy Tunley – and Christie – have come to expect this high level of service from the logistics company.
“We’re at the stage where we don’t even have to measure what they do. There’s never a delay to our service system as a result of logistics. If we need something to go next day, it’s there next day! I’ve known some of their guys get on a plane and deliver urgent packages by hand,” he continues. “It’s a level of service and support that you just won’t find anywhere else. Maltacourt are part of the family here, and I’d recommend them to my own clients without a second thought.”